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LUMA | Frequently Asked Questions
1. What is LUMA?
LUMA is a rechargeable facial massage device that combines warming, vibration, EMS, and LED features in one handheld tool.
It’s designed to make facial massage a simple part of your weekly self-care routine, whether you’re winding down after a long day or taking a few minutes for yourself.
2. What is LUMA designed for?
LUMA is designed for people who want to incorporate facial massage into their everyday routine.
Its combination of features offers a convenient way to enjoy a facial massage experience at home without needing multiple separate devices.
3. How do I use LUMA?
Start with clean skin and apply a water-based serum or gel (not included). Press the button to choose your setting, then glide the device gently along your jaw, cheeks and forehead, always moving upward and outward. Skip the eye area and the throat.
4. How long does a session take?
We suggest about five minutes per session, 3 to 5 times a week. Start with shorter sessions if your skin feels sensitive, and stop if anything feels uncomfortable.
5. What do the different features do?
Each feature provides a different function:
● Warming: Provides a warming sensation during use.
● Vibration: Adds vibration to your facial massage routine.
● EMS: Uses electrical stimulation, with the intended effect depending on the device’s specific technology and design.
● LED: Provides light-based functionality according to the device’s specifications.
For the recommended settings and intended uses of each feature, refer to the product instructions.
6. Do I need a serum or gel to use LUMA?
Yes. Apply a water-based serum or gel first so the wand glides comfortably and the microcurrent conducts well. Skip essential oils and very thick, oily creams. A serum isn't included with LUMA, so use your own.
7. Is LUMA suitable for everyone?
No. LUMA isn't recommended if you're pregnant or breastfeeding, or if you have a pacemaker or other implanted electronic device, a heart condition, or an active skin condition (eczema, open wounds, inflammation). Don't use it on your eyes, throat, or directly over lymph nodes. If you're unsure, check with your doctor first.
8. How long does shipping take?
Orders are processed according to our current fulfilment schedule.
For Australian and New Zealand customers, estimated delivery is 8–12 business days, subject to the shipping method and destination.
Tracking information will be provided once your order has been dispatched.
9. What is your return policy?
Yes. Contact us within 30 days of delivery at hello@lumastore.co and we’ll refund the product price. Full details are in our Refund Policy.
10. What’s included with my purchase?
2-Pack bundle orders also include two free digital guides: The 5-Minute Tension Release Ritual and The Face Tension Self-Check.
