FAQs

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused and in their original packaging.

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, Google Pay, and Afterpay. Our checkout is secure and encrypted for your safety.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed by our fulfillment partner, modifications may not be possible.

We currently ship to Australia and New Zealand.

Orders are typically processed within 1–2 business days. Shipping usually takes 8–12 business days to Australia and New Zealand. You'll receive a tracking number as soon as your order ships so you can follow its journey.

Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Yes — the device features adjustable intensity levels, so you can start gentle and increase as you become comfortable. As with any skincare tool, we recommend discontinuing use and consulting a professional if you experience irritation.

Apply your favorite serum or facial oil, then glide the wand along your jaw, temples, and cheeks in upward strokes for about 5 minutes. Adjust the intensity to your comfort level — use morning or night as part of your routine.